Operations Manager – Motor Finance – North West (hybrid – 2 – 3 days in the office)

£negotiable depending on experience + benefits package.

Our client is a well established lender within the motor finance sector, who have an exciting opportunity for an Operations Manager to join their team based in North Manchester.

This is a crucial role in ensuring the efficiency and effectiveness of the customer onboarding journey, contact centre operations and early arrears collection strategy.

We are looking for suitably qualified candidates who have proven experience in a managerial role, ideally within a collections call centre environment, preferably in motor finance or asset finance.

You will also have experience gained within a lending/underwriting environment and demonstrate excellent leadership skills.

Key Responsibilities:

• Customer Onboarding
• Risk Assessment
• Underwriting
• Early Arrears Collections
• Team Leadership
• Performance Management
• Quality Assurance
• Process Improvement
• Customer Experience
• KYC and Compliance
• Policy Adherence

We are looking for suitably qualified candidates who have proven experience in a managerial role, ideally within a collections call centre environment, preferably in motor finance or asset finance.

You will also have experience gained within a lending/underwriting environment and demonstrate excellent leadership skills.

Contact: To apply for this job email your details to anita@cbcrs.co.uk