MotoLease aims to improve dealer support with NetSol Technologies’ app


Following the launch of its new lessee portal, and My MotoLease mobile app designed by NetSol Technologies, MotoLease has increased its focus on increased support from dealers.

MotoLease is a technology-based, privately held finance company that specializes in the origination and servicing of powersports leases. Headquartered in Southern California, MotoLease originates indirect lease contracts through a network of over 1,000 new and used powersport dealers throughout the United States.

Emre Ucer, MotoLease’s managing partner (pictured above) said that the company recently increased its dealer support team by four members to improve its response time to dealer inquiries.

He said: “The company makes loans for 1,000 authorized dealers and adds 30 to 50 new dealers to its network each month, with plans to add two more dealers this week.

“We expect to increase dealer penetration by 50% annually,” he said. “We need more people [dealer support staff] because the network is growing at such a rapid pace. The number one thing dealers want is a quick response time — that’s very important for them. By adding more bodies to our support team, we hope to accomplish that.”

The company’s top priority now is to provide “excellent support for our dealers via all channels — including online, chat, phone, email — and basically be available for dealers when they need us,” Ucer said. “We improved a lot in last few months, and we will continue to improve on that.”

MotoLease has “several new product lines” in the pipeline to assist that effort, Ucer told Powersports Finance, but declined to comment on what the new products entail.

The Los Angeles-based lender’s My MotoLease app — which launched in May — is designed to provide a more user-friendly experience for consumers. In addition to providing consumers the ability to check payment history, make a payment, and receive instant payoff quotes, the app also provides a dealer locater option to help borrowers find the “nearest brick-and-mortar dealerships”.

The app — implemented by NetSol Technologies’ mAccount for mobile payments and processing — should create “more repeat business” for Mo-toLease’s dealer partners, Ucer said.

The app aims to provide dealers with a powerful backend system to engage customers, reduce the number of inbound calls, and improve turnaround time for repayments.

“From a business standpoint, the application is expected to help improve cash flow, as customers make timely, verified payments through the application, while reducing our call center costs,” Ucer said. “It also gives us another channel to inform customers about current and upcoming promotions.”