Collections & Recoveries Specialist – Slough (Hybrid)

£35k plus car and great benefits.

The Recoveries Specialist will assist the team with collections from terminated accounts through customer negotiation or careful management of third-party partners. They will be responsible for recovering the asset where applicable, and for leveraging collateral into payments, whether through negotiation or via legal routes.

The role will encompass the following workstreams:

• Repossessions
• Litigation
• Cash Recovery
• Insolvency
• Compound Queries & Crushwatch

 PRINCIPAL ACCOUNTABILITIES:

• Responsible for volume outbound and inbound calls
• Negotiate payments and arrangements on inbound and outbound telephone contacts by using the Collections system
• Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to them
• Undertaking the prescribed business processes as required, by being responsible for acquiring regular updates from third parties, and updating the contract to reflect the correct position
• Prepare appropriate documentation to instruct an external agent
• Establish and manage third party relationships with specialist agents, solicitors, and trace specialists if required
• Review SLA adherence and performance reports (in conjunction with the Manager)
• Treats customers with respect adhering to the principles of Consumer Duty ensuring an optimal customer outcome is achieved in every instance

 PERSON SPECIFICATION:

• Possess a contagious, positive attitude and enthusiasm
• Excellent communication (including written) and negotiation skills when dealing with customers
• Excellent negotiation skills
• Confident in making decisions; takes ownership of individual arrears cases where required
• Ability to remain calm under pressure/during stressful conversations – keep conversation focused
• Maintain professionalism in all aspects of communication

 KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS:

• Experience in the automotive or consumer finance industry preferred
• A minimum of 1 years’ experience in a Collections or Recoveries role preferred

Please contact Vicky for more information vicky@thcrecruitment.co.uk