New Leaf Search reaches 15-year quality standards certification milestone

Managing director Neel Amin stated: “We are delighted to announce that following our in-depth annual assessment and audit of our internal process and customer interfaces, we have once again been awarded with certification to the international quality standard ISO 9001:2015.”

Pointing out that the standard has recently been revised to incorporate changes that reflect the challenges faced by businesses in today’s commercial environment, Amin said the new requirements are far more rigorous and involved than the previous ones

“Continued certification is testament to the strategic framework we have in place to ensure that you (whether you’re a client or a candidate) receive the best possible service. Our focus through monitored and effective operational reviews ensures we always deliver the professional service you expect,” he said.

“The certification not only cements our reputation, but the on-going improvement cycle within the business translates into an overall increase in performance, which can only impact positively on our continued success. It’s not just about raising our own standards however; it’s also about raising the bar and improving the general perception of recruitment service providers across the industry,” Amin added.

As well as its commitment continual ISO certification, New Leaf also remains an audited member of the REC (Recruitment and Employment Confederation), ensuring that the company is bound to observe the highest principles of ethics, equity, integrity, professional conduct and fair practice in our business dealings.

“Clients and candidates have ample choice when it comes to choosing their preferred recruitment partner. There are several points to take into consideration, such as proven track record of success, positive referrals from key influencers within the industry and, of course, the quality and service promised and subsequently delivered,” Neel concluded.

ISO 9001 is the world’s most recognised quality standard for organisations, large or small, that prove their ability to consistently provide products and services that meet the needs of their customers and other relevant stakeholders. The standard is based on a number of quality management principles including a strong customer focus, leadership, involvement of people, the process approach and continual improvement. It requires businesses to demonstrate that they do what they say they do, and that they have a Quality Management System in place to ensure consistency and improvement; leading to high levels of performance and customer satisfaction.