United Trust Bank hires Louise McIntosh to new head of operations role

United Trust Bank (UTB) is continuing to develop its asset finance division with the appointment of Louise McIntosh in the newly created role of head of operations, with a brief to upgrade the lender’s systems and processes to support its grow in transactions.

McIntosh has worked in asset finance for over 15 years with funders including Aldermore Bank, ING and Amicus, and has considerable experience in business transformation within the sector and in delivering new business operations systems. She played a key role in re-platforming Hampshire Trust Bank’s asset finance operations last year with a successful 12-week implementation.

McIntosh’s initial focus will be leading UTB’s investment in the development and implementation of a new asset finance platform to ensure the division continues to deliver the highest levels of broker and customer service, accelerates deal turnaround times and enable quick broker pay-outs as the bank continues to transact record levels of new business.

Upon joining United Trust Bank, McIntosh said: “This is an exciting time at UTB with Nathan and the team developing their asset finance proposition and writing lots of new business. With an already strong customer focus and ambitious plans for the future, I am really looking forward to working with the team to develop a new platform supporting the bank’s growth and enhancing the end-to-end customer experience.”

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Nathan Mollett, Head of Asset Finance – United Trust Bank, commented: “

We have just delivered record breaking results for the first six months of 2021 in our asset finance business. Earlier this year we announced increased appetite for funding high value cars and our plans to write larger transactions and both these initiates have had an immediate impact. We have completed more new business lending in the first six months of 2021 than we did in the whole of our previous record year. Moving forward it’s vital that we implement systems and processes which enable us to continue delivering a great service and broker experience whilst completing increasing numbers of deals. Louise brings a huge amount of hands-on business transformation experience and will work alongside me in ensuring the asset finance division is fit to support our ambitious growth plans.”