Shawbrook selects nCino's cloud-based platform

Shawbrook, a specialist bank in the UK, has partnered with nCino, a global leader in cloud banking, to revolutionise its loan origination processes and expand its portfolio management capabilities. This strategic move reflects Shawbrook’s commitment to leveraging cutting-edge technology to enhance its services for the small and medium-sized enterprise (SME) market.

As Shawbrook has experienced rapid growth, the demand for faster market entry and more efficient processes became apparent. Recognising this, Shawbrook opted for a partnership approach to advance its technology stack rather than developing an in-house solution. By investing in nCino’s cloud-based platform, Shawbrook has acquired a flexible and agile system that enables the bank to respond swiftly to market demands.

nCino’s platform is designed to consolidate various processes into a streamlined, end-to-end experience. This integration reduces the risks associated with data inconsistencies and enhances the bank’s ability to adapt as its IT infrastructure evolves. Ultimately, this investment aims to improve the time-to-value for Shawbrook’s clients by offering more efficient and effective services.

A key feature of Shawbrook’s implementation of nCino’s platform is the Automated Spreading Solution, powered by nIQ — nCino’s suite of artificial intelligence, machine learning, and analytics tools. This solution significantly reduces the time required to process financials, thereby enabling portfolio growth and enhancing the speed and quality of credit decisions.

Shawbrook’s Chief Technology Officer, Russ Thornton, highlighted the importance of combining human expertise with advanced technology in their strategy:

“The partnership with nCino and the implementation of their platform will drive a much better experience for our SME customers as well as, and really importantly, our colleague experience through process automation and intuitive user interfaces giving them easy access to the data they need to service customers.”

This sentiment was echoed by Neil Rudge, Chief Banking Officer for Shawbrook’s Commercial division, who emphasized the impact of nCino’s platform on Shawbrook’s ability to scale:

“Over the past few years, we have significantly expanded the number of markets we operate in, as well as the size and value of our client portfolios. Implementing the nCino software will enable us to further enhance our exceptional client franchise with a modern, robust, and sustainable origination and servicing platform.”

Shawbrook has established itself as a challenger to traditional banking models, offering innovative solutions to an underserved market, noted Charlie McIver, Managing Director of EMEA at nCino.

McIver added: “We’re excited to be Shawbrook’s chosen technology partner as they continue to transform their services to meet the evolving needs of their clients and establish themselves as a leader in this space.”