Nivo expands customer success team

Nivo, a provider of secure ID and messaging solutions, has announced a series of strategic new hires to expands its customer success and sales teams.

Among the notable new hires is Niloy Roy, who has been appointed as Head of Customer Success. With over 20 years of experience, Niloy has built a distinguished career in software start-ups, customer engagement and mobile communications.

He brings a wealth of B2B software expertise and a global perspective to the team, having worked across Europe, New Zealand and North America, where he’s helped organisations to better service their customers. His background in SaaS, leading customer teams and optimising operations positions him well to lead Nivo’s customer success initiatives.

“Nivo reflects that calibre as a driven team, focused on a tricky niche of enterprise messaging, helping banks and lenders move so much faster with their customers. Mike and Mat have an unrelenting vision, and it’s hard not to get caught up in their energy. So the fact I get to join this team feels like a real lottery win.”

In addition to welcoming Niloy, Nivo is also expanding its customer success and sales teams with two new hires: Lushantha Dabare as Sales Solutions Consultant and Mahima Sivakumar as Customer Success Manager.

Lushantha offers a strong background in financial analysis and project management, having worked for firms including Koko Pay and PwC, where he specialised in optimising financial processes and fostering key stakeholder relationships.

Mahima joins Nivo with extensive experience in data analysis and software engineering, having previously worked at EY.

These new starters will play a crucial role in further supporting both existing and new customers in overcoming the many challenges associated with email, phone, paper, and post in the financial services sector, as Nivo continues to grow and innovate.

“We’ve had a couple of record months signing up new clients on exciting projects, and are launching major new features and a big user interface upgrade. All this means that customer success is more important than ever. Really getting underneath how we deliver value for our clients and making sure this is happening is key. It’s about so much more than just tech, and we’re excited about how these new faces can drive this forward as part of a team we’re very proud of.”