Mobilize Financial Services delivers strong commercial and record financial performances

Mobilize Financial Services continued its strategy geared towards value creation rather than volumes and maintained a good commercial performance in a declining market in 2022.

The average financed amount per contract was up 10.4% in 2022 compared to 2021, in line with Renaulution’s “From Volume to Value” strategy. Mobilize’s share of leasing financing offers continued to grow, standing at 57% in 2022 compared to 47% in 2021.

While the overall number of contracts signed by Mobilize Financial Services was down by 6.4% in 2022 to 1,195,380 contracts, the number of electric vehicle financing contracts (new and used) signed in 2022 remained stable at 82,179 contracts, demonstrating Mobilize Financial Services’ ability to support the group’s customers towards more sustainable mobility.

Mobilize’s 2022 penetration rate of 44.8% was down 1.3 points compared to 2021, in a shrinking market and a decline in brand volumes. The number of services sold for each vehicle financed was up slightly to 3.2 in 2022 compared to 3.1 in 2021

In 2022, Mobilize Financial Services recorded a financial performance with a strong increase in its net banking income to €2,045 million, up 11.9% compared to 2021.

Deposits from retail customers increased sharply, with an additional €3.4 billion of savings collected in 2022 to reach €24.4 billion, or 49% of the company’s net assets.

In order to support Mobilize’s “vehicle-as-a-service” strategy and accompany customer’s new usages, the group continued to innovate in 2022. Mobilize Financial Services saw the creation of three new entities:

• Mobilize Insurance, a subsidiary specialising in car insurance for the European market and responding to new mobility usages. The objective is to triple the number of insurance contracts by 2030 and reach 3.6 million contracts in Europe.
• Mobilize Lease&Co, a dedicated subsidiary to accelerate operating lease offers in all geographical areas where the Alliance brands are present. The goal is to reach a fleet of one million vehicles by 2030 and to double its international presence.
• Mobilize Pay, to design an ecosystem of payments around the car. In 2022, Mobilize Pay launched a new eco-friendly credit card developed with Visa that can be used to charge electric vehicles. The goal is to reach 1 million contract by 2030.

Mobilize achieved a record level of customer satisfaction with a Net Promoter Score of +56 points in 2022, up 3 points from 2021.

“Mobilize Financial Services has once again demonstrated the strength of its business model, with net banking income up 11.9% and a record level of savings collected. I am delighted to be back with the Mobilize Financial Services team, which plays a key role in the mobility services value chain model developed by Mobilize. In 2023, we will continue to innovate for a more sustainable mobility”, says Gianluca De Ficchy (pictured above), CEO of Mobilize and Chairman of the Board of Directors of RCI Banque SA.

“In 2022, we have both achieved record financial performance and another record level of satisfaction. Mobilize Financial Services has also created three subsidiaries to accelerate in the growth areas of the mobility market: Mobilize Pay, Mobilize Insurance and Mobilize Lease&Co. This is the culmination of a transformation effort that reflects our ambition to be the most innovative automotive captive in the market, serving the customers of the Alliance,” said João Leandro, CEO of Mobilize Financial Services.