Technology and talent: the keys to the future of asset finance

Technology and talented employees will be essential elements in driving future asset finance growth within a more complex business environment, according to a panel of industry chief executives and leaders.

Although digitalisation has the potential to transform business processes and speed up customer service, they agreed that asset finance “will always be a people business”.

Mark Picken, CEO at Shire Leasing, said: “Technology is a huge enabler. It is expensive, but it is essential. I believe that this will always be a people business and people will buy from people; they just need the process when they are not interacting with a person to be much slicker and technology-led.”