White Clarke Group partners with Solutions by Text to enhance customer communications

In addition to outbound text notifications, Solutions by Text provides customer identity authentication to validate customer phone numbers and an opt-in data capture function to ensure TCPA compliance.

The service also offers White Clarke Group customers a convenient method of uploading and retrieving document image submissions and the ability to provide instant feedback from underwriting or funding teams on the approval status of loan applications.

Jonathan Dodds (pictured), chief executive officer at White Clarke Group, said: “Our partnership with Solutions by Text opens up new avenues for fuss-free communication with customers.

“Customizable and flexible integration with existing systems means that White Clarke Group can offer an additional customer-focused service compatible with CALMS Loan Origination Software, to provide maximum utility with minimum hassle.”

White Clarke Group is a global provider of end-to-end loan origination, servicing, collections and floorplan/wholesale finance technology for the automotive, consumer and equipment finance sectors.

Clients include Toyota Financial Services, Volkswagen Financial Services, Daimler Financial Services, United Bank, LeasePlan, Hitachi Capital and Exeter Finance.

Solutions by Text (SBT) is a division of Marketing Response Solutions, a privately-held corporation whose primary focus is delivering critical information in an SMS format worldwide.

Danny Cantrell, chief executive officer and founder of Solutions by Text, said: “We are so proud to be associated with White Clarke Group. With a 98% read rate in three minutes or less, texting customers is effective, efficient, and helps create lasting relationships. Combining this capability with an exceptional loan origination software is a home run.”