Novuna Business Finance accredited with ServiceMark

Novuna Business Finance has been awarded the prestigious ServiceMark accreditation, with distinction, from the Institute of Customer Service (ICS).

The ServiceMark accreditation is awarded based on both customer satisfaction and employee engagement, helping organisations understand the effectiveness of their customer service strategy from multiple touchpoints and identify areas for improvement.

Novuna Business Finance is now one of only 23 companies in the UK to have been recognised by their customers and staff at this superior level.

The ICS assessor commented “Novuna Business Finance have achieved ServiceMark accreditation three times previously, and it was no surprise that this time it is with Distinction. The high scores in both surveys reflect their unwavering commitment to excellence in customer service and their continuous efforts to improve and innovate. It is a testament to the dedication of their team, the effectiveness of their processes, and their ability to consistently exceed customer expectations. Through rigorous standards and a customer-centric approach, Novuna Business Finance are setting a high benchmark for quality service.”

Geoff Maleham, Managing Director at Novuna Business Finance, commented: “Customer service is at the heart of what we do at Novuna Business Finance. It’s fantastic to be recognised for our commitment to delivering an outstanding service by both our customers and our people.

A huge thank you to our Introducers and customers who have provided feedback on our products and services as part of the survey. Your feedback has not only contributed towards our ServiceMark accreditation, but – more importantly – it helps us to improve our processes in order to continue to provide an excellent customer experience.”