UTB Asset Finance integrates technology to deliver consistent broker service and speed

mcintosh louise 400 — Louise McIntosh, Head of Operations - Asset Finance, United Trust Bank

United Trust Bank (UTB) has successfully integrated a new technology platform into its Asset Finance operations, transforming the way the Bank processes proposals and broker pay-outs.

UTB has partnered with asset finance software specialist Alfa and enterprise automation platform Workato to create an integrated digital solution offering a variety of powerful tools and apps which improve the funder’s service levels, speed of decisions and payouts and support UTB’s growth plans.

UTB’s aim was to integrate and deliver various best in class apps and specialist fintech which are best suited for making transacting business with UTB as quick and easy as possible. New functionality includes instant credit check referencing, banking system integration for faster broker payouts and deposit payments up to £25,000 by direct debit. The system also provides UTB with a variety of powerful management information tools.

Several exciting enhancements are already being developed. These include the ability for UTB to auto-underwrite straightforward proposals falling within pre-set parameters, giving brokers instant decisioning on some deals. In addition, the integration of APIs will allow UTB to connect to brokers’ proposal systems, streamlining the application journey and removing broker frustrations such as having to double-key deals.

UTB Asset Finance describes its approach as ‘people powered technology’ with the focus still firmly on the relationship the Bank has with its broker partners and its commitment to providing direct access to underwriters.

The investment in fintech has delivered an intuitive, flexible and future proof system which allows the the Bank to continue enhancing the broker journey with innovative features and enable its team members to spend more of their time using their skills and knowledge to add real value to the process in ways only humans can.

Louise McIntosh, Head of Operations – Asset Finance, United Trust Bank commented: “This marks the beginning of an exciting new chapter for UTB’s Asset Finance business. It’s one thing to provide a quick service now and again, but for brokers, consistency and reliability is key. This investment in the latest technology from Alfa, Workato and other fintech leaders gives us the ability and all important resilience to deliver an outstanding experience time after time.

“This digital revolution increases our capability, sets up our future growth and enables our highly skilled people to focus on the tasks which really add value for brokers and customers when dealing with UTB.”

James Paul, Chief Delivery Officer, Alfa, commented: “We’re delighted to be at the heart of the integrated solution UTB has put in place to enable their ambitious growth plans. By selecting Alfa Systems and using the Alfa Start methodology alongside other modern platforms, they have been able to deliver a true digital platform in a compressed timeframe which will deliver excellent service levels to brokers.”