Customer Services Coordinator – Asset Finance – South West London (3 days in office, 2 days from home)

Excellent Basic salary plus superb benefits.

James George Recruitment is working with a leading Asset Finance House in the search for an additional Customer Services Coordinator to join their team.

The key responsibilities will be to personally deliver high quality, flexible customer services which maximise customer satisfaction and consistently reinforce the strength of commitment to their customers. You will create and develop a pro-active approach to Customer Service with the objective of improving relationships with customers and introducers. This will include:

• Effectively managing any aspect of customer enquiries (internal and external) by direct or indirect via a range of introducers via phone, e-mail and letter within set service standards.
• Use of initiative to re-direct or escalate query where necessary whilst maintaining ownership of the query.
• Checking of early settlements adhering to relevant legislation and company policy.
• Management of withdrawals and part payments on CCA regulated deals
• Effective complaints handling in line with procedures.
• Production of various documents including Novations, Memorandum of Variations, Title of asset confirmations
• Financial changes on Alfa to reflect Novations, Memorandums of Variation corrections
• Manage credit balance and refund requests
• Handle customer audit requests
• Communicate and negotiate with clarity and wherever possible confirm that customer issues have been satisfactorily resolved – creating a “win/win” culture.
• Ability to use problem solving skills to produce effective and efficient managed solutions.
• Provide a range of financial statements and copy documentation to customers
• Administer the provision of new direct debits and updated bank details and updating Lease Administration system with assistance from Business Administrators
• Ensure compliance with Consumer Credit Act, Money Laundering and Data Protection regulation.

Requirements:

• You will need at least 2 years’ Customer Service experience gained within the Financial Services industry, ideally within Asset Finance.
• Excellent verbal and written communicator
• Excellent interpersonal skills
• Accuracy and belief in service standards
• Must adopt a pro-active style of work, taking responsibility for all issues/tasks within remit and capability, without automatic referral to line management

This is a great opportunity to join a market leading business where your hard work and success will really be noticed. Please get in touch with James George Recruitment (adam.sommerville@jgrecruitment.com) for an initial conversation about the role.

Do you have at least 2 years’ Customer Services experience gained within the Financial Services industry?