Collections Associate – Manchester (Hybrid)

To £35,000 plus bonus and benefits.

Our client is a vehicle finance specialist providing first class customer service. Due to growth they are looking to recruit an Customer Service Associate.

The successful Collections Associate  will be a representative of an FCA-regulated firm, you will play a critical role in delivering exceptional customer service, managing collections, and ensuring regulatory compliance throughout the life cycle of the customer journey. The ideal candidate will possess strong communication skills, a solutions-oriented mindset, and a commitment to upholding the highest standards of integrity and customer care.

Key Responsibilities:

• Serve as the first point of contact for customers, addressing queries and providing accurate information about motor finance products and services.
• Handle customer account management, including updates, payments, and resolving disputes in a timely and professional manner.
• Ensure that all customer interactions are conducted in line with FCA Treating Customers Fairly (TCF) principles and in line with Consumer Duty requirements.
• Collaborate with internal departments to resolve customer issues effectively and efficiently.

This is an exciting opportunity to join a dynamic business during an exciting period of growth.

Contact: In the first instance, please send your CV in confidence to lucy@cbcrs.co.uk