CA Auto Finance earns ServiceMark accreditation for customer service

CA Auto Finance has been awarded the internationally recognised ServiceMark accreditation, underscoring its commitment to delivering exceptional customer service and driving continuous improvement across all levels of the organisation.

The accreditation, valid for the next three years, is one of the highest recognitions of customer service standards in the industry. It is granted by the Institute of Customer Service and is based on rigorous assessment criteria including customer satisfaction, employee engagement, and overall service culture.

Achieving the ServiceMark involved an in-depth evaluation process that scrutinised CA Auto Finance’s customer interactions, internal documentation, and service strategies. The assessment also included comprehensive feedback from both customers and employees, reflecting a holistic view of the company’s service performance.

Assessors praised CA Auto Finance for its strong customer-centric approach, highlighting leadership’s focus on inclusivity, employee empowerment, and a company-wide dedication to service excellence. The company’s ability to manage complaints effectively, foster high service quality, and use feedback as a tool for ongoing improvement were identified as key strengths.

Kelly Manners, senior customer operations manager at CA Auto Finance, celebrated the achievement, stating:

“We couldn’t have achieved this without the hard work and dedication of our customer service team, who consistently go above and beyond to ensure our customers receive the highest quality service possible.

“As we progress with this accreditation, we look forward to updating you on the advancements and initiatives we will be implementing as part of our continuous improvement efforts.

Thank you for your continued support and dedication to making CA Auto Finance a leader in customer service excellence.”

Being awarded the ServiceMark is not just an internal milestone, it brings tangible benefits to CA Auto Finance’s customers and partners including enhanced customer trust, structured improvement of customer service practices; and recognition in the automotive finance sector.