1 in 7 employees refuse to use new workplace technology

Despite record investment in automation, artificial intelligence, and digital transformation, many employees are pushing back against new workplace technologies, a new report from Yooz reveals. According to the 2025 Yooz Workplace Tech Resistance report, 1 in 7 US employees have outright refused to use a new workplace tool, and nearly 4 in 10 (39%) say they are reluctant adopters.

The study, based on a survey of 500 full-time professionals across industries, was conducted by independent polling firm Pollfish and sheds light on the persistent gap between technological innovation and day-to-day user experience. It suggests that while companies are eager to modernise, employee engagement often lags behind, threatening the return on these investments.

Rather than boosting productivity, over half of respondents (51%) say the rollout of new tech often creates internal chaos. Employees report that unclear instructions, buggy platforms, and abrupt rollouts add to their workload instead of easing it.

Artificial intelligence, hailed as a game-changer by many businesses, is a particular point of contention. While 35% of Gen Z employees say they “love” AI tools, only 13% of Baby Boomers share that enthusiasm. Overall, 40% find AI helpful but unreliable, and 16% admit they avoid AI tools altogether.

A lack of adequate training is a major stumbling block: 52% of employees receive only basic onboarding, and 20% get little to none. Nearly half (48%) of those surveyed believe that improved training would significantly increase their willingness to adopt new technology.

Resistance to workplace tech also varies by sector. Employees in government (46%), construction (42%), and manufacturing (28%) are the least receptive to tech changes, suggesting that sector-specific strategies may be necessary.

The report also reveals what would make employees more likely to embrace new tools:

• Ease of use is critical: 39% want tools that require minimal training.
• Input matters: 36% say they’d be more receptive if they were involved in tech decisions.
• Leadership sets the tone: 28% believe stronger executive support would improve adoption.

Despite the resistance, most employees aren’t opposed to technology itself. Instead, they want tools that are intuitive, reliable, and supported by thorough training.

The Yooz report outlines a blueprint for improving technology adoption:

• Invest in robust training and ongoing support.
• Prioritise user-friendly, seamless technology.
• Include employees early in the decision-making process.
• Ensure leadership champions new tools to foster a culture of innovation.

“Companies that invest in training and intuitive design don’t just implement technology—they create an environment where innovation thrives.”